Shipping & Returns
Shipping
Where can you ship?
We can ship wine to ALL states except UT, AR, MS, RI & DE. Hawaii and Alaska must be shipped via 2day.
How soon will my order ship?
Orders will usually ship next business day, (weather dependent and excluding holidays. If you need it to ship on a specific day, please mention this in your order notes).
Can you ship when the weather is too hot or too cold?
Yes! We offer expedited shipping options of 2-day or Overnight with delivery the next day before noon.
Ground shipping orders will automatically be placed on a weather hold during the very cold months (January – February) and peak summer months (June – August) With the exception of Oregon & Washington, we recommend 2-Day or overnight shipping during cold winter and hot summer months. Please contact us with any shipping questions.
Shipping to Arizona?
We use Vinum55 as our main carrier for shipments going to AZ. It is only available to the Phoenix Metro area in AZ. We will contact you if this service is not available for your location to make arrangements with another carrier.
Vinum55 ensures 55 degree temperature-controlled shipping from our warehouse in Oregon to your door. This means year round shipping even in winter and summer months! They offer by appointment delivery with 5 points of communication to the customer directly via email and text from the time the order is picked up to time of delivery. For more information click here: https://vinum55logistics.com/faq/
Please note that orders can take between 2-3 weeks for delivery. Orders placed by 10am on Friday will get picked up on Tuesday. Any order placed after that will ship the following week. Vinum55 cannot deliver to FedEx or UPS stores.
Who can sign for my delivery?
Only someone 21 or older with ID can sign for your wine delivery. The carrier will make three delivery attempts before returning the package to us. If you won’t be at home, we recommend that you use a work address or have your parcel held for pick-up at local UPS or FedEx store.
Return Policy
If your wine is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us, you will be charged the shipping cost required to re-send the package.
You may choose to override our shipping recommendations, but we are not responsible for and will not replace wine that is damaged from extreme weather conditions during transit. In non-weather related circumstances, we will happily replace or refund any bottle that is damaged, flawed, or otherwise deemed to be unsatisfactory to the customer.
Assuming wines have been shipped properly, Brooks guarantees the quality of its product. If, for any reason, you are not satisfied with your wine, please contact us for a refund/replacement.
We may request that the customer return the unfinished portion of the original bottle for replacement along with any shipping materials and a copy of the purchase receipt. Please contact us at (503) 687-1519 or [email protected] for assistance.