Shipping & Returns

Shipping

Where can you ship?
We can ship wine to ALL states except UT, AR, MS, RI & DE. Hawaii and Alaska must be shipped via 2day.

How soon will my order ship?
Non-temperature-controlled orders will usually ship next business day, (weather dependent and excluding holidays. If you need it to ship on a specific day, please mention this in your order notes.

Can you ship when the weather is too hot or too cold?
Yes! We want your wine to arrive in perfect condition, so we offer UPS Temperature-Controlled shipping in the summer months in all states except: WA, OR, ID, MT, ND, and WY. Texas and Arizona residents please see the below for Vinum55 shipping information.

Ground shipping orders will automatically be placed on a weather hold during the very cold months (January – February) and peak summer months (June – August) With exception to Oregon & Washington, we recommend 2Day or overnight shipping during winter cold months and Temperature-Controlled, 2Day or overnight shipping during summer months. Please contact us with any shipping questions.

  • All Temperature-Controlled shipments leave our winery on Fridays (so an order placed on Saturday will not ship until the following Friday).
  • Estimated shipping time is 10-20 days.
    Your wine will be shipped on a temperature-controlled truck until it reaches your local hub.
  • During Summer months, your local shipping hub will put your wine in foam and add ice packs. Ice-packs should last up to 2 days in temperatures under 95 degrees. During Winter months, in extreme cold temperatures, it is possible for the wine to freeze while traveling from the local hub to your delivery address.
  • From the local shipping hub, your wine will be shipped via ground shipping (not temperature-controlled).
  • Once your wine has arrived at your local shipping hub, your tracking information will be updated. It’s important that someone over 21 is home to receive your shipment upon the first delivery attempt.
  • Important: Because your temperature-controlled wine is shipped via UPS, delivery will be rejected if you use a FedEx mailing address.

Shipping to Texas & Arizona?

We use Vinum55 as our main carrier for shipments going to AZ or TX. It is only available to the Phoenix Metro area in AZ and the Austin, Dallas/Fort Worth, Houston, and San Antonio Metro areas of TX. We will contact you if this service is not available for your location to make arrangements with another carrier.

Vinum55 ensures 55 degree temperature-controlled shipping from our warehouse in Oregon to your door. This means year round shipping even in winter and summer months! They offer by appointment delivery with 5 points of communication to the customer directly via email and text from the time the order is picked up to time of delivery. For more information click here: https://vinum55logistics.com/faq/

Please note that orders can take between 2-3 weeks for delivery. Orders placed by 10am on Friday will get picked up on Tuesday. Any order placed after that will ship the following week. Vinum55 cannot deliver to FedEx or UPS stores.

Who can sign for my delivery?
Only someone 21 or older with ID can sign for your wine delivery. The carrier will make three delivery attempts before returning the package to us. If you won’t be at home, we recommend that you use a work address or have your parcel held for pick-up at local UPS or FedEx store.

Return Policy

If your wine is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us, you will be charged the shipping cost required to re-send the package.

You may choose to override our shipping recommendations, but we are not responsible for and will not replace wine that is damaged from extreme weather conditions during transit. In non-weather related circumstances, we will happily replace or refund any bottle that is damaged, flawed, or otherwise deemed to be unsatisfactory to the customer.

We may request that the customer return the unfinished portion of the original bottle for replacement along with any shipping materials and a copy of the purchase receipt. Please contact us at (503) 687-1519 or [email protected] for assistance.